Refund policy
We offer a 30-day return policy — you have 30 days from the date of delivery to request a return.
Eligibility
To qualify for a return, your item must be:
- In the same condition as received
- Unworn and unused
- With original tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
Email us at Support@Luxtread.shop to initiate a return request. Once accepted, we'll send you a return shipping label along with instructions.
⚠️ Items returned without prior approval will not be accepted.
Return Address: 218 Skwentna Dr, Anchorage, AK 99504, United States
Damages & Issues
Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can resolve the issue.
Non-Returnable Items
The following cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care & beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
Exchanges
To exchange an item, simply return the original item first. Once your return is approved, place a new order for the desired item.
European Union Customers
If your order is shipped to the EU, you have the right to cancel or return within 14 days of delivery — no reason required. Same eligibility conditions apply.
Refunds
Once we receive and inspect your return:
- You'll be notified of approval or rejection
- If approved, your refund will be processed to your original payment method within 10 business days
Bank processing may take additional time. If 15 business days have passed after approval and you haven't received your refund, contact us at Support@Luxtread.shop